Last updated: 16 October 2026

About this manual

This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains what records we keep, how we use personal information under the Protection of Personal Information Act 4 of 2013 (POPIA), and how you can ask for access to a record.

Our details

Company: B Trading (Pty) Ltd, trading as Sound Ninja
Registration number: 2014/181012/07
Address: Unit 8B, Tannery Industrial Park, 309 Derdepoort Road, Silverton, Pretoria, 0151
Phone: 083 604 8672
Email: info@soundninja.co.za
Website: soundninja.co.za

Information officer

Requests go to our information officer, Ben van den Berg, at info@soundninja.co.za or the address above.

The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA. You can get it from the Regulator's website, inforegulator.org.za, or ask them at enquiries@inforegulator.org.za.

Records you can get without asking

The information on this website, including our services, photos of our work and our contact details, is open to everyone. You don't need to send a request for it.

Records we keep under other laws

We keep records under these laws, where they apply to us:

Companies Act 71 of 2008
Income Tax Act 58 of 1962 and Tax Administration Act 28 of 2011
Value-Added Tax Act 89 of 1991
Basic Conditions of Employment Act 75 of 1997 and Labour Relations Act 66 of 1995
Unemployment Insurance Act 63 of 2001
Compensation for Occupational Injuries and Diseases Act 130 of 1993
Occupational Health and Safety Act 85 of 1993
Protection of Personal Information Act 4 of 2013
Electronic Communications and Transactions Act 25 of 2002

Kinds of records we hold

Company records: registration documents, statutory registers and resolutions.
Financial records: financial statements, tax records, invoices, quotes and bank records.
Staff records: employment contracts, payroll, leave and training records.
Client records: enquiries, quotes, bookings, event details and correspondence.
Supplier records: contracts, invoices and correspondence with suppliers and freelancers.
Operational records: equipment registers, insurance, and health and safety records.
Marketing records: website content, photos and video of our events, and advertising records.

How we use personal information

Why we process it: to quote for and run events, look after our staff and freelancers, pay suppliers, market our services and meet our legal duties.

Whose information we hold, and what:

Clients and enquirers: names, company names, phone numbers, email addresses and event details.
Staff and freelancers: names, ID numbers, contact details, banking details, tax numbers and employment records.
Suppliers: company details, contact people, banking details and tax numbers.

Who we share it with: service providers who help us run the business (such as our accounting, CRM, email and website providers), crew working on an event, and anyone the law requires us to share it with.

Information sent outside South Africa: some of our service providers store data outside South Africa. When this happens, we take reasonable steps to make sure the information stays protected, as POPIA requires.

How we protect it: we limit who can see personal information, use password-protected systems and keep paper records secure.

How to ask for a record

Fill in the request form (Form 2), which you can get from the Information Regulator's website.
Send it to our information officer by email or post, at the details above.
Say which record you want, how you want to get it, and your contact details. If you ask on someone else's behalf, show that you may do so.
Fees may apply, as set out in the PAIA regulations. We'll tell you if there's a fee before we do the work.
We'll answer within 30 days. If we need more time, we'll tell you, as PAIA allows.

We may refuse a request on the grounds set out in PAIA, for example to protect someone else's privacy or commercial information. If we refuse, we'll tell you why.

If you're not happy

You can complain to the Information Regulator, or apply to court, within the time limits in PAIA.

Where to find this manual

This manual is on our website, and you can ask us for a copy at our office.

PAIA Manual